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Student
Posts: 1
Member Since: ‎08-29-2016
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No audio for built in speaker and headphone with jack after driver and windows update

[ Edited ]
Product Name: HP EliteBook 850 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I just made some driver update and windows ( windows anniversary ) update and after installing i do not have any sound with the built in spaker or with my headphone plugged with a jack anymore. But with a usb headphone it works!

 

When i go to the Windows playback devices window there is no device present.

 

I already update the Audio drivers and restart run the audio troubleshooting tool in Windows but nothing new it doesn't work.

 

Gauthier

 

 

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Re: No audio for built in speaker and headphone with jack after driver and windows update

Hi Gunthar,

 

Give the following driver a shot

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_171406_1

 

This driver resolved the same issue we were experiencing with our Elitebook 840 G3's 

 

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Intern
Posts: 7
Member Since: ‎08-23-2016
Message 2 of 2 (692 Views)

Re: No audio for built in speaker and headphone with jack after driver and windows update

Hi Gunthar,

 

Give the following driver a shot

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_171406_1

 

This driver resolved the same issue we were experiencing with our Elitebook 840 G3's 

 

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