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Intern
Posts: 49
Member Since: ‎08-27-2015
Message 1 of 4 (206 Views)

No audio from headphone jack

Product Name: HP Pavilion TS Sleekbook 14
Operating System: Microsoft Windows 10 (64-bit)

The headphone/microphone jack on my laptop doesn't work. I have tried multiple headphones with it and i get the same result each time. I have tried looking for solutions but nothing has worked.

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Retired
Posts: 947
Member Since: ‎12-08-2015
Message 2 of 4 (183 Views)

Re: No audio from headphone jack

Hey @Happle,

 

I understand you're having some trouble with the headphone jack on your notebook not working. I would like to help.

 

I would like you to start by following the steps in this document if you haven't already and get back to me when done: HP PCs - Resolving Headphones and Headset Problems

 

Let me know how it goes and if it helps, hit that Thumbs Up and Accept as Solution.

 

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

Intern
Posts: 49
Member Since: ‎08-27-2015
Message 3 of 4 (157 Views)

Re: No audio from headphone jack

[ Edited ]

I tried troubleshooting but it didn't detect the headset port. The audio driver software is up to date and I still have the issue.

Retired
Posts: 947
Member Since: ‎12-08-2015
Message 4 of 4 (142 Views)

Re: No audio from headphone jack

Hey @Happle

 

Sounds to me like it could be a faulty plug. I would suggest you call in for support. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP.

 

If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

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