07-21-2019 05:17 AM
This started about 2 months back when my notebook stopped playing any sound. When I plug in headphones, sound plays, and occasionally when I remove them, there will be a brief moment of when the sound plays, sometimes for up to around 10 minutes. This annoyed me greatly, so I restarted my computer, and nothing happened. Next, I tried re-installing the drivers, while lead to me getting nowhere. Just today, I tried the HP PC Hardware Diagnostics found in the Support Assistant, and it showed that my tests had basically no results, as it had no log detail or reason. Following this, I began to think that there was a serious issue with my laptop. I then tried the 'Troubleshooting No Sound From The Computer' test, which led it to tell me that there were no speakers or microphone found. Does this mean that my internal devices for my laptop are disconnected? The only damage to my laptop is on the bottom edge of my USB-A port, which has a dent inwards and the aluminium around it is slightly bent in as well. Does the slight damage to the chassis have to do with anything in the system? Please let me know.
07-23-2019 03:38 PM
Thank you for posting your query on HP Community,
As this looks like a possible hardware failure with the internal speaker, please reach out to the HP Support in your region regarding the service options for your computer.
Hope this helps!
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I am an HP Employee
08-01-2019 05:44 AM
Hello, sorry for the late reply. I've read through the forums and have seen that many people have had similar errors, and also realised that I have no B&O Audio App, so should I install it and see what happens? I know that when I purchased this laptop it had the app, so should I re-install it?
08-01-2019 02:05 PM
As it appeared to be an issue with the hardware failure. We had recommended you to contact our HP support team.
However, you can definitely try to reinstall the drivers and check if that helps.
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Let me know the outcome!
Thank you 🙂
I am an HP Employee