Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

No audio on laptop

HP Recommended
Pavilion dv6-6c35dx
Microsoft Windows 7 (64-bit)

I have no idea how to fix this audio problem.


Error code:   U0EH7L-65F9T5-QFPK0J-21UU13



Level 19
Level 19
94,749 93,406 12,276 26,107
Message 2 of 2
Flag Post
HP Recommended



Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. I believe your machine is out of warranty by now. Please


(a) Replace HDD,

(b) Use Cloud Recovery tool to re-build your machine




**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation