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sad11648
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Message 1 of 2
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Flag Post

No audio on laptop

HP Recommended
Pavilion dv6-6c35dx
Microsoft Windows 7 (64-bit)

I have no idea how to fix this audio problem.

 

Error code:   U0EH7L-65F9T5-QFPK0J-21UU13

 

😞

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
Flag Post
HP Recommended

@sad11648 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. I believe your machine is out of warranty by now. Please

 

(a) Replace HDD,

(b) Use Cloud Recovery tool to re-build your machine

 

        https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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