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‎03-18-2023 02:49 PM - edited ‎03-18-2023 03:02 PM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC

No audio on laptop, suddenly happened today; no output devices installed anymore (!)

This is tiring.

Please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2023 07:42 PM

HP Recommended

@Dhyana1 

 

Please perform a clean install Audio software/driver, this should help.


     (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe

     (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
     (c) Right click downloaded file and select Run as administrator,
     (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 people found this reply helpful
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4 REPLIES 4

‎03-18-2023 07:42 PM

HP Recommended

@Dhyana1 

 

Please perform a clean install Audio software/driver, this should help.


     (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe

     (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
     (c) Right click downloaded file and select Run as administrator,
     (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
Was this reply helpful? Yes No

‎03-19-2023 01:18 AM - edited ‎03-19-2023 01:20 AM

HP Recommended

Thanks @Banhien however still no sound and it still says no output devices (see below):

 

Dhyana1_0-1679210315305.png

 

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‎03-22-2023 12:40 AM

HP Recommended

@Banhien 

Thanks so much for your help! Made my day!

It worked, sound is working!

Was this reply helpful? Yes No

‎03-22-2023 01:05 AM

HP Recommended

Cracking sound on laptop since I installed the new driver 142821. The new driver worked for a short moment, but then now does a cracking sound. Opened a new post for this.

Dhyana1_0-1679468704156.png

 

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