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No audio output from headphone jack

HP ENVY m6 Notebook PC
Microsoft Windows 10 (64-bit)

Speaker audio works fine. Headphones do not recieve any audio signal. Speakers do not play when headphones are plugged in, as they should. 

 

I could not find an official troubleshooting page for this problem on Windows 10.

 

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bShinn Top Student
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No audio output from headphone jack

Tried some troubleshooting from another thread, and a hard reset seemed to have done the trick

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No audio output from headphone jack

how does one do a hard reset/

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