01-05-2017 08:24 AM
I want to connect my Creative set on the laptop. At first everything worked very well. After a while there was no sound anymore. Also when i use a headset there is no signal. Later it was working again but i did nothing special i remember. On this moment it there is no sound. I try anohter headset, try out my Creative set with a I pad and it worked and change the wire. Also i go to the control panel to try something but i don't know exactly what i can do. Can you help me please? Kind regards, Cor2
01-06-2017 07:21 AM
Hello, @Cor2 - Hope you are well :)
Thanks for reaching out! I’d like to be of your assistance!
I understand that you are having issues while playing audio on your Pavilion notebook. I will certainly do my best to help you with this issue :)
Let’s start by updating the audio drivers on your notebook. Click http://ftp.hp.com/pub/softpaq/sp42501-43000/sp42583.exe to download and install the audio drivers.
If the issue persists, then try the steps mentioned here: http://hp.care/2d8AV3e
Please let me know if this resolves the issue, or if you require further assistance.
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