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No audio, speakers or mic, after Windows 10 Update

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Envy laptop
Microsoft Windows 10 (64-bit)

Windows 10 updated today and now I have no speakers or mic audio. I've gone through all of the trouble shooting. Lastly, HP support said it doesn't have the drivers for my operating system -- makes no sense.

 

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@Janet42 wrote:

.... Lastly, HP support said it doesn't have the drivers for my operating system -- makes no sense.


@Janet42 

 

There are many generations and hundreds of different models/products called HP Envy machines.  What is your Envy laptop ? It makes no sense when you don't know what it is.  Please use the following way to find out model/product of your machine


           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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