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Jakeboyd
New member
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Message 1 of 3
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No audio through speakers

HP Recommended
Microsoft Windows 10 (32-bit)

Hi for some reason my speakers have suddenly stopped working out of the blue. I've tried updating and reinstalling drivers and checked all sound setting with no luck. It works through Bluetooth speaker and headphones but not the speaker itself. Not sure what to do and any help would be appreciated. I've only had this laptop for 5 months 

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
6,087 6,085 267 342
Message 2 of 3
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HP Recommended

Hi@Jakeboyd, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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praveenbv
HP Support Agent
HP Support Agent
6,087 6,085 267 342
Message 3 of 3
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HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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