No audio

[Iluismanuel]

Hello,

I've been trying to fix my laptop's sound but I couldn't. There's a logo below like if i have it on mute but I cant change it can you help me?

[zoey7886]

@Iluismanuel, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding no sound issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check the Sound Settings

Ensure volume is not muted:

• Click on the sound icon in the system tray (usually located at the bottom right of the screen).
• Make sure the volume slider is turned up and there is no red circle with a slash (which indicates mute).

Use keyboard shortcuts:

• Check if your laptop has function keys (like F1, F2, etc.) for sound. They usually have speaker icons on them.
• Use the function keys like Fn + F10 or Fn + Volume up key to unmute or adjust the sound.

Check Playback Devices

1. Right-click on the sound icon in the system tray and select "Playback devices."
2. Make sure the correct playback device is set as default.
   • Right-click the device and click "Set as default device" if it's not already set.

Update or Reinstall Audio Drivers

1. Open Device Manager:
   • Right-click on the Start button and select "Device Manager."
2. Locate Sound, video and game controllers and update drivers:
   • Expand the section, right-click on your audio device (like "Realtek Audio"), and select "Update driver."
3. If updating doesn't work, try reinstalling:
   • Right-click on the audio device and select "Uninstall device."
   • Restart your laptop; Windows should automatically reinstall the drivers.   

Hope this helps! 

Take care, and have an amazing day!  

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Regards,