• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-01-2019 10:30 AM

HP Recommended
Product: pavilion 14-ce0064st
Operating System: Microsoft Windows 10 (64-bit)

Newer laptop and allowed it to do all updates offered. After updates my audio was harsh and had no bass. I don't think I have eq control. Uninstall the new Realtec driver and went back to driver realeased 4/13/18.  Solved the problem. Should I try and new update? Actually happy now so I may leave things alone. 

If anyone has this model is there an eq control panel?

1 REPLY 1

‎01-01-2019 12:10 PM

HP Recommended

@martyct

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

     https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92613.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.