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‎05-04-2021 09:03 AM - edited ‎05-04-2021 09:05 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hi i tried everything what i can think of but there is no bass sound from the B&O speakers, also no bass sound when i use a headset.

I have the AMD Ryzen 7 4700U with Radeon Graphics and 16GB RAM.

I suspect the Realtek audio driver, do you guys have a solution?

I bought my laptop 2 months ago and the sound is just crap without bass.

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2021 01:53 PM

HP Recommended

@JayK47 

 

What is your Envy x360 ?  Please try

 

   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

              https://www.amd.com/en/support/kb/faq/gpu-601

              https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎05-04-2021 01:53 PM

HP Recommended

@JayK47 

 

What is your Envy x360 ?  Please try

 

   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

              https://www.amd.com/en/support/kb/faq/gpu-601

              https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎05-05-2021 05:38 AM - edited ‎05-05-2021 05:39 AM

HP Recommended

Hi Banhien, thanks it works. Happy here 🙂

Was this reply helpful? Yes No
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