06-03-2016 05:57 PM
Good day. My device is installed with realtek HD audio manager but still after plugging headphone, sounds come from both headphone and speaker. Along with that after plugging headphone no headphone is shown in playback device. I reinstall the drivers but still the problem exist. Here is the image: (after plugging headphone)
please give me solution and thanks in advance.....
06-04-2016 03:35 PM
Thank you for posting at HP Forums! I have read your post and wanted to help.
I understand that the sound comes from both speakers and headphones when you plugged in the headphones.
In the Sound properties, go to the Recording Tab and set your headphone/headset device as default. Then it should be no sound from speakers any more after headphone plugged in.
Let me know if it works for you.
If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
06-06-2016 08:17 AM
Thank you for the reply!
Have you tried to connect other headphones or external speaker to the laptop to test if it could recognize the device in the playback devices?
06-08-2016 08:36 AM
Is the audio driver you installed sp72594.exe Version 126.96.36.19971 Rev.A?
Also, did other headsets have the same results after connecting to the same port?
06-08-2016 09:52 AM
Can you download and install sp72594.exe? Restart the laptop to test if it can recognize the device.