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No headphone icon in playback device after inserting headphone

HP Pavilion 14-ac038TU
Microsoft Windows 7 (64-bit)

Dear concern,

Good day. My device is installed with realtek HD audio manager but still after plugging headphone, sounds come from both headphone and speaker. Along with that after plugging headphone no headphone is shown in playback device. I reinstall the drivers but still the problem exist. Here is the image: (after plugging headphone)

 

Untitled.png

 

please give me solution and thanks in advance.....

 

Sincerely,

Ahsan Anik

Dhaka,Bangladesh

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No headphone icon in playback device after inserting headphone

Hi @Ahsan_Anik,

 

Thank you for posting at HP Forums! I have read your post and wanted to help.

 

I understand that the sound comes from both speakers and headphones when you plugged in the headphones. 

 

In the Sound properties, go to the Recording Tab and set your headphone/headset device as default. Then it should be no sound from speakers any more after headphone plugged in.

 

Let me know if it works for you.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


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No headphone icon in playback device after inserting headphone

the problem is when i insert headphone then there is no headphone sign in my laptop (mentioned in the image). Now what can i do? please help. Thanks in advance. 

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No headphone icon in playback device after inserting headphone

Hi @Ahsan_Anik,

 

Thank you for the reply!

 

Have you tried to connect other headphones or external speaker to the laptop to test if it could recognize the device in the playback devices?

 

Thank you!

SDJL
I work on behalf of HP


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No headphone icon in playback device after inserting headphone

it is recognised by realtech audio driver software but it never apear in the sound property.

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No headphone icon in playback device after inserting headphone

Hi @Ahsan_Anik,

 

Is the audio driver you installed sp72594.exe Version 6.0.1.7571 Rev.A?

 

Also, did other headsets have the same results after connecting to the same port?

SDJL
I work on behalf of HP


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No headphone icon in playback device after inserting headphone

Its actually sp69618.exe and yes headset has the same situation.

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No headphone icon in playback device after inserting headphone

Hi @Ahsan-Anik,

 

Can you download and install sp72594.exe? Restart the laptop to test if it can recognize the device.

SDJL
I work on behalf of HP


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