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1 REPLY 1
12-29-2020 02:10 PM
@Tiwil, Welcome to the HP Support Community!
That said, Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?
If not, here's the link to download and install the above updates: Click here
While you respond to that, here's what you need to do:
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video, and game controllers.
Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click the Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the issue persists, please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!
The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:
Hope this helps! Keep me posted.
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Have a great day!
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