No sound after reinstalling audio driver - M6-AR004DX

[tarp93]

I had to reinstall my audio drivers. Since then, there's no sound coming from the speakers or through headphones.

I know that this is a driver problem, because if I hard reset the computer, sound works again.  However, simply uninstalling the audio drivers and reinstalling (with drivers from HP support site & as administrator) do not restore the sound.

Any help here? I really don't want to hard reset this computer but I would like to restore the sound.  

[asmita6658]

@tarp93

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the audio.

Appreciate you trying the steps. Don't worry, I'm here to help!  

Let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer - 

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps!

Let me know how that goes.

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