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Stelios_G6
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Solved!

No sound after update

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HP 250 G6
Microsoft Windows 10 (64-bit)

Hello, after the Hp support assistant did some updates i have no sound! The windows could not recognize the speakers! I have try the windows troobleshooting tool and nothing at all! I also try to install again the latest audio drivers and it doesn't work! Any ideas...???

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banhien
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@Stelios_G6 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


      https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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3 REPLIES 3
banhien
Level 19
Level 19
94,749 93,406 12,276 26,107
Message 2 of 4
Flag Post
HP Recommended

@Stelios_G6 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


      https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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Stelios_G6
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Thank you....!!

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RichBing
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I am having the same issues. I also noticed tonight that i cant even hear the audio when hooking the laptop to a TV via the HDMI cable.   I attemped the fix you suggested, but cant find any sound drivers t0 uninstall in the sound section of the device manager.  The update also erased my internal mic as well.  

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