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‎02-09-2019 02:23 PM

HP Recommended
Product: HP 250 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello, after the Hp support assistant did some updates i have no sound! The windows could not recognize the speakers! I have try the windows troobleshooting tool and nothing at all! I also try to install again the latest audio drivers and it doesn't work! Any ideas...???

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2019 05:45 PM

HP Recommended

@Stelios_G6 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


      https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎02-09-2019 05:45 PM

HP Recommended

@Stelios_G6 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


      https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-10-2019 05:50 AM

HP Recommended

Thank you....!!

Was this reply helpful? Yes No

‎02-18-2019 09:37 PM

HP Recommended

I am having the same issues. I also noticed tonight that i cant even hear the audio when hooking the laptop to a TV via the HDMI cable.   I attemped the fix you suggested, but cant find any sound drivers t0 uninstall in the sound section of the device manager.  The update also erased my internal mic as well.  

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