No sound and microphone isn't working

[TRoseb33]

Last week, my internal microphone stopped working. Any external microphone I've used also doesn't work with the laptop, (the same external mic does work with other devices). I updated the drivers, uninstalled and reinstalled them, and checked for windows updates, but now the micrphone AND the speakers don't work. The same issue happens with the sound, external headphones are not working with the laptop. Can someone help fix this? I need the microphone and sound for work.

[praveenbv]

Hi @TRoseb33, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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