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04-04-2020 05:33 PM
Product: HP Spectre 360 13" 2019 model
Operating System: Microsoft Windows 10 (64-bit)
My HP Spectre has been working perfectly and enabling me to use Microsoft Teams and video calls on Microsoft teams daily for work. On Thursday night audio was working fine but on Friday morning when I went to video call with my team, they could see and hear me but I could only see them. I have no sound whatsoever from Spotify, youtube, etc that I have tried. I did not install any new programs overnight on Thursday that would make a difference. No sound comes from the headphone jack either.
Any ideas about what I can do, please?
1 REPLY 1
04-09-2020 12:52 PM
@Rabbitoh21 Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?
If not, here's the link to download and install the above updates: Click here
- While you respond to that, here's what you need to do:
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video and game controllers.
Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
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