Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

No sound coming from top speaker grille

HP Recommended
hp spectre x360 2019
Microsoft Windows 10 (64-bit)

I just bought my hp spectre 2019 and when i play audio i noticed no sound coming from the top speaker grille and only the bottom left and right speaker grilles. I tried to reinstall the realtek drivers but to no avail. Please help

HP Support Agent
HP Support Agent
31,166 30,826 2,620 4,016
Message 2 of 2
Flag Post
HP Recommended

@bnoaudioproblem Welcome to HP Forums Community!

I have a few steps to help resolve the issue, for starters, let's check if an external speaker or a headphone works when connected (both left and right channels), if they work and yet the internal speakers do not, this could be a hardware malfunction, and I suggest you run a hardware test on the sound to be sure (test recommend if you do not have access to a headphone or other speaker as well):

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.

  4. The Component Tests menu displays.

    Your Component Tests menu might be different, depending on the components installed on your computer.

Audio Test - The Audio Playback Test checks that the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes one minute to complete.

To run the test, click Audio, and then click Run once. Choose either the speakers or headphones. When asked, enter the number of notes you heard.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation