cancel
Showing results for 
Search instead for 
Did you mean: 
Vethro
Level 1
4 1 0 0
Message 1 of 3
293
Flag Post

No sound coming out from the speaker or eaphone

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

there's no sound coming out from my speaker i even  try to uninstall the audio software and restart my laptop, it works but then the next day there's no sound coming out again. I tried to go to hp software and drivers to look for my audio software but the loading is taking so long i even tried to leave it there for a hour and still loading.
And also this laptop supposed to have bang & olufsen software built in but sadly for some reason i don't have it . Hopefully you can help me solve my audio software aswell as the bang & olufsen .

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 3
Flag Post
HP Recommended

@Vethro Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?

  • If not, here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

 

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Vethro
Author
Level 1
4 1 0 0
Message 3 of 3
Flag Post
HP Recommended

i tried everything you sugguested and it's still not working. Before this issue started, my volume bar doesn't show speaker/headphone, it only shows speaker when im not using earphone and when i plugged in my earphone it then will show headphone.

Annotation 2020-06-05 165435.png

Can i have the original audio software of my omen laptop model? Cause i tried going to hp software and driver website to look for it but it just stuck on the loading screen while trying too auto detect my model. 

 

 

 

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation