No sound coming out of HP Spectre X360 Windows 10

[AlineIM]

Hello, 

I am not getting any sound of the speakers when moving the volume controls up and down. They do work when linking a bluetooth headphone. 

I have updated and also removed the drivers and restarted the computer with no luck

I have tested the automatic HP Sound tester with no luck

I have tried the instructions in the HP 'No Audio Device..' with no luck

I also followed other recommendations in this thread in the HP community and no luck. 

Any other recommendations, this has come out of nowhere, yesterday it was all working ok. 

Thanks!

[Kumar0307]

@AlineIM, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

Run a hardware test

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform Component Test > Audio. Share the result on your next post.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!