10-16-2019 09:17 AM
There is no sound coming from the laptop speaker(s). I do get sound when plugging in headphones or to an external speaker connected with bluetooth. Have already tried uninstalling and reinstalling audio drivers as well as bios. Any ideas?
10-18-2019 02:00 PM
I appreciate all your time and efforts, I'll be glad to assist you with this issue.
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Refer to this document: https://support.hp.com/in-en/product/hp-envy-15-ae100-notebook-pc/8499282/model/8949652/document/c04... for No Sound from Speakers
Keep me posted, how it goes!
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