No sound from speaker but headphones work

[Shivajid]

Hi

Since couple of weeks i am facing this problem. When i plug headphones I can hear a sound but not through the speakers. I already have the latest realtek sound driver installed. Please help

[praveen196]

@Shivajid Welcome to HP Community!

I understand that no sound from the speaker.

Do not worry. I will try to fix the issue.

For advanced support, follow the below steps: 

Step 1: Restart the computer  

Step 2: Use the troubleshooting tool in Windows 

Step 3: Test external speakers or headphones 

Step 4: Set the default audio device 

Step 5: Restoring or updating the audio driver 

Step 6: Perform a hard reset 

The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Please update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!