No sound from speakers, only works with headphones

[theo25]

Product number : 1E6Z9EA#ABU   Serial number : [personal info removed] Software build ID : 20WW8HLT601#SABU#DABU   

I have tried all possible solutions online and nothing is working. No sound at all from speakers, but with headphones it works and microphone works.

[praveenbv]

Hi@theo25, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps Audio issue 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

Update the BIOS

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.

Hope this helps! Keep me posted. 

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