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HP Recommended
Hp Envy x360 Convertible PC
Microsoft Windows 10 (64-bit)

I have an an Envy X360 Convertible PC. I updated the drivers for my audio (Conexant) t since then no sound has been heard. Neither is sound coming from y headphones.

 

I tried to undo the update but to no avail. It now seems to think my speakers are the plug in type but my issue s with the internal

ones. Never had a n issue before. 

The audio checks run from HP support site do not find anything wrong with sound. That also picked up the speakers were unplugged.

 

Please advise how I can rectify the sound issues. I will b easier using internal speakers than the pug in ones but I would also like to u my headphones

 

Thank you in advance

 

Regards

Simon 

 

 

 

4 REPLIES 4
HP Recommended

Hi,


Is there any error in your Device Manager ? did you try a different drivers? There is a program that can help you find correct drivers for your computer. It's free to use , it's DriverIdentifier - https://www.driveridentifier.com.  , give it a try.

HP Recommended

@Shax658 Welcome to HP Community!

 

I understand that no sound from the speaker or headphone.

 

  1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

  2. In Windows, search for and open HP Support Assistant.

  3. On the My devices tab, click your computer.

    Selecting your computer after opening HP Support Assistant

  4. Click the Troubleshooting and fixes tab, and then click Audio Check in the One click fixes section.

  5. Click Next, and then wait for the audio test to complete.

    Clicking Next to start the Audio Check

  6. Review the test results on the audio and microphone diagnostic results display, and then click Test Audio.

    Reviewing the audio test results, and then clicking Test Audio

  7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

Please refer to the below link as well.

 

https://support.hp.com/in-en/document/c04973149

 

 

Please update the BIOS

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

.

 

 

HP Recommended

Dear Praveen

 

Thank you for your messages. The solution of driverupdate has not worked. Neither did the Audio Check on Support Assistant

The one fix section only had a network check. 

Audio Check went through the routine but kept on saying the speakers were unplugged yet I have only internal speakers.

The only message that had come up was Convexant Audio not found - before I updated it.

 

Still no sound coming from computer

Any further suggestions would be greatly appreciated

 

Thank you 

 

Regards

Simon 

 

HP Recommended

@Shax658,

 

What is the product number of your computer?

 

Meanwhile, I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then perform a system restore back to the date when the audio was working fine on the computer.

 

Refer to the below link for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.