No sound from speakers

[Paul2701]

My laptop is 3 months old and the speakers have stopped working. I do get sound if I plug in headphones so it just seems the onboard speaker is the issue.  Is this an easy fix or do I need to send laptop back? Thanks

[praveenbv]

Hi@Paul2701, Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the audio on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next tip.

Check to make sure your audio devices aren't muted and haven't been disabled.

1. Right-click the Speakers icon on the taskbar, and then select Open Volume Mixer.
2. You’ll see a set of volume controls for your devices. Make sure none of them are muted. If any of them are muted, you’ll see a red circle with a line through it next to the volume control. In that case, select the volume control to unmute. 
3. Check your device properties to make sure that your devices have not been disabled by mistake. Select Start  > Settings  > System  > Sound .
4. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.  
5. Make sure the Disable check box is cleared for the output and input devices.

If that didn't solve your problem, continue to the next tip.

To update your audio driver automatically

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video, and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, such as headphones or speakers, select Update Driver, then select Search automatically for updated driver software. Follow the instructions to complete the update.

If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver.

To uninstall your audio driver

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.
4. Restart your PC.
   • Note: Be sure to save documents and any other current work before you restart.
   • This restart will automatically prompt your PC to reinstall your audio driver.
   • To restart, select Start  > Power  > Restart .

If those options didn’t work, try using the generic audio driver that comes with Windows.

To use the generic audio driver that comes with Windows

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video, and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, then select Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer.
4. Select the audio device whose driver you want to update, select Next, and follow the instructions to install it.

If these steps didn't solve your audio issue, visit your device manufacturer’s website and install the most recent audio/sound drivers for your device. 

If you have audio issues after installing updates

If your audio was working before you ran Windows Update and now isn’t working, try rolling back your audio driver.

To roll back your audio driver

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, then select Properties.
4. Select the Driver tab, then select Roll Back Driver.
5. Read and follow the instructions and then select Yes if you want to roll back your audio driver.

Still issue precisely with Audio.

 Please do a clean install Audio software/driver, this should help.

Download the following driver and save on your computer,

 https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100428.exe

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[TSerj]

Unfortunately, your advice did not help bring the sound back. Please tell the developers to find out the reason and make an update that can be installed automatically. Even cheap notebooks don't have such problems.

[praveenbv]

@TSerj, 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.