cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
133
Flag Post

No sound on Hp Pavillion g

HP Recommended
Example: Pavilion g
Microsoft Windows 7 (64-bit)

Hi, I have been having problems with laptop, no sound at all. I have deleted drivers and restarted, disabled and enabled drivers, audio diagnostics etc... everything seems to be showing as working. In desperation, I formatted hard drive and reinstalled windows 7, updated, still no sound. I ran HP hardware diagnostics program and have a Failure ID:  RLM54C - 5RG9R6 - MFPV5F - 21TG13. I tried to find out what this code means and I found a page, typed in ID and nothing but  table telling me I have a failure code. Please help.

 

System ID: 1668

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
31,166 31,116 2,598 3,904
Message 2 of 2
Flag Post
HP Recommended

@Sue20191 Welcome to HP Community!

I'm glad you've done the hardware test and mentioned the hardware failure ID, as I've successfully deciphered the code

And here's what it represents: failure code - 107

 

Audio Failure (Possible failure within the Audio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver or Internal Speakers)

That said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation