No sound on Windows 10

[LoopazeerCZ]

It's about  a week i used my Notebook and everything worked fine. It started with the microphone as i own a USB Headset with one plug because i find it easier. I already have some experience with fixing it but it just got worse i tried everything until even the sound was completely muted. I even looked at the services and tried to restart audio but nothing happened. I am really desperate for solutions HP is the only type of notebooks that did everything i needed. Please help

[banhien]

@LoopazeerCZ 

Your machine is an HP Pavilion - 15-bc305nc, its specs

       https://support.hp.com/au-en/document/c05849335

Please download and do a clean install of Realtek driver/software

   https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88001.exe

Hope this helps.

Regards.

[LoopazeerCZ]

@Bahnien Not working. I tried diagnosis and it told me that the sound services are not responding even though i checked it and it works fine. Still no sound i found out it doesn't work on any sound devices.

[LoopazeerCZ]

here is something caught from spybot 

Název protokolu:Microsoft-Windows-Audio/CaptureMonitor
Zdroj: Microsoft-Windows-Audio
Datum: 26.06.2019 16:20:47
ID události: 10
Kategorie úlohy:(114)
Úroveň: Chyba
Klíčová slova:
Uživatel: LOCAL SERVICE
Počítač: LAPTOP-51T8OGBB
Popis:
Aplikaci Capture Monitor se 0x13krát nepodařilo restartovat sledování sběru mezi {0.0.1.00000000}.{8c523d04-24c2-4d4e-86a3-1558cc7b74a8} a {0.0.0.00000000}.{d2ebf74e-0fc5-4ba4-ad3b-259dc020422d}.
Aplikace Capture Monitor se nadále nebude pokoušet toto sledování spustit.

Kód XML události:

<System>
<Provider Name="Microsoft-Windows-Audio" Guid="{AE4BD3BE-F36F-45B6-8D21-BDD6FB832853}" />
<EventID>10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>114</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>

<EventRecordID>3</EventRecordID>
<Correlation />
<Execution ProcessID="3028" ThreadID="8044" />
<Channel>Microsoft-Windows-Audio/CaptureMonitor</Channel>
<Computer>LAPTOP-51T8OGBB</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="dwRestartCount">19</Data>
<Data Name="szInputEndpointName">{0.0.1.00000000}.{8c523d04-24c2-4d4e-86a3-1558cc7b74a8}</Data>
<Data Name="szOutputEndpointName">{0.0.0.00000000}.{d2ebf74e-0fc5-4ba4-ad3b-259dc020422d}</Data>
</EventData>
</Event>