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AUDIO3
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No speaker or headphone are plugged in

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HP15 Notebook PC F6D24PA#CJ
Microsoft Windows 10 (64-bit)

Hi Community,

my computer had came with windows 8.1 OS in built. I installed Windows 10 in my laptop, since then audio is not working.

I have tried all the solutions , what i know and what all suggested by virtual agent. none works. I need an urgent solutions to get it fixed. I can't go back to windows 8.1 due to many reason. I am okay to pay for a solution as well. 

 

Issue Details : No speaker or headphone are plugged in

RED x comes in speaker icon.Capture.PNG

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KrazyToad
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Message 2 of 6
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@AUDIO3

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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AUDIO3
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Hi,

Thanks for reply. from my screenshot, it is evident that, I have done this procedure already . But my audio still not working. 

Capture.PNGCapture1.PNGCapture2.PNG

 

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KrazyToad
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Try reinstalling the Audio Driver from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Audio Input & Output and expand the List
- Look for Audio driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Audio driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

Also run an Audio Test from F2 Diagnostic

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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AUDIO3
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Hi ,

Thank you for your reply.

I performed following solution that you suggested. but it is not working. 

1. Updated audio driver from device manager.

2. Uninstalled bluetooth driver and restarted computer. 

I tried to perform Audio test. it is saying "Audio test is not supported in your system".

 

WhatsApp Image 2020-04-25 at 13.39.11.jpeg

I am having following bluetooth drivers. i uninstalled all and restarted computer.

AUDIO3_0-1589208843444.png

 

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KrazyToad
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Please try downloading the Audio driver from this Link: https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71918.exe

KrazyToad
I Am An HP Employee

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