• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-22-2020 08:55 AM

HP Recommended
Product: HP Pavilion g6 Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)

My notebook doesn't detect internal speakers. It does detect bluetooth headphones though (and not the wired ones). I've tried all the troubleshooting tips :

1. Audio troubleshooting doesn't recognize any issues

2. Downloaded the audio driver from HP suppo

support assistant.

3. Checked the Playback Devices. It doesn't display anything except "Digital Audio (HDMI) High definition audio device" and that too shows "Not plugged in"

4. Went back and chose a restore point to see if it fixes the issue. No luck.

5. Downgraded to windows 8.1 from windows 10.

6. Restarted in safe mode and tried to install the drivers. It says "the hardware detected is not supported by IDT high definition audio...

 

 

And several other options on forums. At this point i've started to believe that it's a hardware issue. What should I do next?

 

Note : Audio works with USB to 3.5 jack converter 

3 REPLIES 3

‎03-24-2020 12:14 PM

HP Recommended

@jaisharma639

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Audio Test and confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

If all the Tests pass perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎03-25-2020 02:32 AM

HP Recommended

I don't see the "Components and Audio test" option. Please see the picture attached.90780063_800679893787535_5221998491777105920_n.jpg

Was this reply helpful? Yes No

‎03-25-2020 03:25 PM

HP Recommended

@jaisharma639

 

Thanks for keeping me posted

 

Since you already tried with a different OS ( Windows 8.1 ), I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.