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HP Recommended
HP Pavilion g6 Notebook PC
Microsoft Windows 8.1 (32-bit)

My notebook doesn't detect internal speakers. It does detect bluetooth headphones though (and not the wired ones). I've tried all the troubleshooting tips :

1. Audio troubleshooting doesn't recognize any issues

2. Downloaded the audio driver from HP suppo

support assistant.

3. Checked the Playback Devices. It doesn't display anything except "Digital Audio (HDMI) High definition audio device" and that too shows "Not plugged in"

4. Went back and chose a restore point to see if it fixes the issue. No luck.

5. Downgraded to windows 8.1 from windows 10.

6. Restarted in safe mode and tried to install the drivers. It says "the hardware detected is not supported by IDT high definition audio...

 

 

And several other options on forums. At this point i've started to believe that it's a hardware issue. What should I do next?

 

Note : Audio works with USB to 3.5 jack converter 

3 REPLIES 3
HP Recommended

@jaisharma639

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Audio Test and confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

If all the Tests pass perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

HP Recommended

I don't see the "Components and Audio test" option. Please see the picture attached.90780063_800679893787535_5221998491777105920_n.jpg

HP Recommended

@jaisharma639

 

Thanks for keeping me posted

 

Since you already tried with a different OS ( Windows 8.1 ), I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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