• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-20-2017 12:04 PM

HP Recommended
Product: HP Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

Any updates?  Has it been resolved? Will the quarantine of the file in multiple locations suffice...??

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2017 10:11 PM

HP Recommended

HP released updated audio drivers on most models. Have you checked your Support page for an updated driver?

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)> How To Find Model/Product Number
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Product Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-21-2017 10:11 PM

HP Recommended

HP released updated audio drivers on most models. Have you checked your Support page for an updated driver?

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)> How To Find Model/Product Number
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Product Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.