Not able to receive any audio from my laptop ( except for windows system sounds )

[SGiri]

Hi I am not able to receive any audio from my laptop. Except for windows system notification sounds, I can't hear any sound from media players and youtube videos. Please help me.

I have tried all troubleshooting steps I could find on the internet (Including restarting, reinstalling drivers, checking for programs using the the sound system, etc but still couldn't find a solution. 

Please Help Me !

[Jeet_singh]

@SGiri,

Thank you for posting your query on HP Support Community,

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

Let's start off by uninstalling the audio drivers from device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

If you have followed the steps suggested and still having the issue. I would recommend you go ahead and perform a system reset on the PC.

For more details, please follow this link: HP PCs - Resetting Your Computer (Windows 10)

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SGiri]

Thank you so much sir.

Actually I had already performed a hard reset and I do keep windows up to date as far as possible.

However , today when I started my laptop and booted into Windows, the audio icon towards the bottom shows a  red cross and when I hover my mouse over it , I get a message stating "The Audio Service is not running" . 

One more thing I noticed that today when I login instead of saying "welcome" it said "just a moment" . Even while restarting, signing out, shutting down it says just a moment instead of their respective messages. I am not sure if this is related to the audio but I thought it could be a problem.

Please guide me as to how to solve this issue.

[Jeet_singh · Accepted solution]

@SGiri,

Thanks for replying,

Just wanted to check what happens when you connect an headphones? Are you able to hear sound

Check the Windows Audio setting from Services.msc

Check the Windows Audio setting from Automatic (Delayed Start) to Automatic.

1. In Windows, search for and open the Control Panel.

2. Make sure the View by setting is set to Small icons, select Administrative Tools, and then open Services.

3. Double-click Windows Audio to bring up its properties.

4. Click Stop to stop the service from running.

5. Select Automatic on the Startup Type drop-down menu, and then click on start and then hit Apply and then click OK.

Let me know the outcome!

Thank you and have a wonderful week ahead 😊

[SGiri]

Thank you so much this method did work!

Just wanted to tell you that no audio was heard using headphones but now everything works normally.

However the "Just a moment" messages I was talking about still appear.

I just want to ask you if you could help me in finding a nearby service centre as I am facing some issues with my hard drive and am afraid if all my data gets lost. So I just want to take some precautions.

Thanks in advance !

[Jeet_singh]

@SGiri,

Thanks for the update,

I'm glad you got it working. However, there seems be an issue with the Hard drive.

In this scenario, I would suggest you backup your data before the hard drive goes bad. 

Alternatively, I would suggest here is to run an extensive test on the hard drive from F2 (Please remember to capture the failure ID for further assistance).

Let me know the outcome!

Thank you and have a wonderful week ahead 😊