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HP Recommended
OMEN 17-cb0047nw
Microsoft Windows 10 (64-bit)

I have a problem with OMEN Audio Control - whenever I try to open the "Output" tab, the application just shuts off without any error message or whatever. 
It started to malfunction today, after I tried to turn off the "Bang & Olufsen Experience" switch - when I clicked that, the application shut off and from that moment I cannot access the "Output" tab.
There were no issues in the past but yesterday the Windows Update installed the "Realtek semiconductor" update, so I assume it has to do something with that. Unfortunately, I cannot uninstall this update.

HP Support Assistant, Device Manager and Windows Update do not detect any updates.

Is there any way to fix it?

Please help, I am desperate...

3 REPLIES 3
HP Recommended

@Chonio 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                     https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107247.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
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HP Recommended

@Banhien

It worked only partially, now I can access the Output tab, but the "Bang & Olufsen Experience" switch disappeared 😞
While installing the driver, the system asked me if I want to install the older version of OMEN Audio Control, so I assume this version does not have this switch, but how do I install the version that has it? 
Or maybe something else is the issue?

HP Recommended

Hi,

 

I had the same problem on my HP OMEN 17-cb0011nv and instead of installing the driver pointed by Banhien, I installed the driver from the HP web page, Software and Drivers, Driver Audio ( in my case was the release from May 24, 2019)

 

Hope his helps!

 

Have a nice day.

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