-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Audio
- OMEN Laptop - 15-en0004nl Speakers rattle, but not immediate...
Create an account on the HP Community to personalize your profile and ask a question
12-12-2024 02:34 AM - last edited on 12-12-2024 08:31 AM by PalenoRafael
Product - 13D22EA
Serial number - [edit]
Speakers rattle, but not immediately
When I turn on music, especially bass, after 5-10 minutes the laptop speakers start to wheeze.
No new driver updates came before checking if there is something new in Hp Support program.
12-12-2024 04:25 PM
This looks like a driver conflict between Realtek Audio and the AMD Audio CoProcessor.
Which driver version (Driver) and hardware ID (Details) does the AMD Audio CoProcessor have? Can be found in the Device Manager > System devices > AMD Audio CoProcessor > (see above).
If hardware ID:
PCI\VEN_1022&DEV_15E2&SUBSYS_(can be different)&REV_00
or
PCI\VEN_1022&DEV_15E2&SUBSYS_(can be different)&REV_01
then the driver version should be 2.xx.x.xx, version 6.x.x.xx causes these problems.
The correct driver can be found in the Microsoft Update Catalog.
Install:
Uninstall AMD Audio CoProcessor from Device Manager (remove with software) > Restart > Windows reinstalls a version 2.x driver
You can upgrade this to a higher version:
Download the driver > Unpack it into a folder with an unpacker like 7-Zip > in the Device Manager > Update driver > Browse my computer for drivers > Browse button and select the folder with extracted files from the CAB file > OK > Next > Close
or
In the folder with the unpacked driver files > Right-click amdacpbus.inf > Install > Restart
Right-click on the loudspeaker symbol in the systray at the bottom right > surround sound > click on deactivate (even if a check mark has already been set) should also eliminate the noise, but only temporarily.