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HP Recommended

Product - 13D22EA
Serial number - [edit]

Speakers rattle, but not immediately
When I turn on music, especially bass, after 5-10 minutes the laptop speakers start to wheeze.

No new driver updates came before checking if there is something new in Hp Support program.

1 REPLY 1
HP Recommended

This looks like a driver conflict between Realtek Audio and the AMD Audio CoProcessor.

 

Which driver version (Driver) and hardware ID (Details) does the AMD Audio CoProcessor have? Can be found in the Device Manager > System devices > AMD Audio CoProcessor > (see above).

If hardware ID:

PCI\VEN_1022&DEV_15E2&SUBSYS_(can be different)&REV_00

or

PCI\VEN_1022&DEV_15E2&SUBSYS_(can be different)&REV_01

then the driver version should be 2.xx.x.xx, version 6.x.x.xx causes these problems.

The correct driver can be found in the Microsoft Update Catalog.

 

Install:

Uninstall AMD Audio CoProcessor from Device Manager (remove with software) > Restart > Windows reinstalls a version 2.x driver

You can upgrade this to a higher version:
Download the driver > Unpack it into a folder with an unpacker like 7-Zip > in the Device Manager > Update driver > Browse my computer for drivers > Browse button and select the folder with extracted files from the CAB file > OK > Next > Close

or

In the folder with the unpacked driver files > Right-click amdacpbus.inf > Install > Restart

 

Right-click on the loudspeaker symbol in the systray at the bottom right > surround sound > click on deactivate (even if a check mark has already been set) should also eliminate the noise, but only temporarily.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.