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HP Recommended
OMEN by HP 15-dc006nc
Microsoft Windows 10 (64-bit)

Hello. I have tried everything, but nothing works. It is hapenning since I bought this factory new laptop one 5 days ago. I tried updating the drivers, factory reset, even went to like 10+ forums but nothing really works for me. I know, that it effects only my speakers- headset works fine. It is most noticeable on the teamspeak app, but i can hear it everywhere. I am really thinking about giving it back to the shop, but before that I would like to hear your advices. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Loldosol

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue as resetting the operating system would have fixed any software related problem. I'd suggest you Contact HP in your region regarding the service options for your computer.  

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Loldosol

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue as resetting the operating system would have fixed any software related problem. I'd suggest you Contact HP in your region regarding the service options for your computer.  

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.