OMEN speakers are very quiet

[AliErali]

Re-asking the same question again.

My issue still isn't solved and my speakers sound very weak on my new HP Omen 17 Bang and Olufsen laptop.

Tried updating drivers, removing current drivers and letting Windows try sorting it out automatically; still the sound is much lower than on my girlfriends Spectre 13, for instance. If we put the same youtube video on; her speakers completely drown mine out!
Is this normal, if no, how do I fix this? I would think Bang & Olufsen speakers on a gaming device should have a bit more oomph.

I have no enhancement tab in my settings, by the way.

Thanks in advance.

[Echo_Lake]

@AliErali

Thank you for posting on the HP Support Community.

To get the answer to this question, B&O software is outdated and replaced with the Realtek High-Definition Audio Driver.

Click here: https://support.hp.com/in-en/drivers/selfservice/swdetails/omen-by-hp-17-cb0000-laptop-pc/26122176/m... to download the new audio driver for your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AliErali]

I get an error saying this driver is not compatible with my OS version (1.00.18362).

[AliErali]

I have updated my Windows 10 and ran the update. After the install it just goes to the command line and displays the "Waiting for 6 seconds, press any key to continue..." message. That's it. Sound quality is still the same. 

[Echo_Lake]

@AliErali

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AliErali]

Hello again

I have done that, nothing has changed. Could you perhaps redirect me to the file of the recommended driver for my machine?

[Echo_Lake]

@AliErali

Thank you for posting back. 

Perform Windows Update and HP Support Assistant in order to install relevant drivers: 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AliErali]

Hello! The device is up to date, could it be that the speakers on this machine are just a bit weak?

[Echo_Lake]

@AliErali

Thank you for posting back.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.