Omen by HP

[PolarK]

I have an Omen 15-ce0xx and I can't use both my audio and microphone jack. The USBs work fine (I can use my USB headphone), same as other ports, but these 2 audio ports don't seem to work. When I plug in my headset to the audio jack nothing happens. Tried updating the drivers, troubleshooting, switching headsets, nothing works. It has 64-bit Windows 10 and the product code is 2LS07PA#AR6 if it helps. Thanks in advance!

[KrazyToad · Accepted solution]

Hi @PolarK

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are having problems with both the Audio and Microphone jack.

I'll be glad to help you 🙂 

I appreciate you attempting all these crucial troubleshooting steps.

May I know since when are you facing this issue?

I suggest you update the Audio driver and BIOS from Here

You can also refer to the troubleshooting steps in this Link to resolve Microphone issues.

If the issue persists, please run the Audio Test from F2 Diagnostic.

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click Component test, then select Audio.

Keep me posted how it goes.

Thank you. 🙂

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