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HP Recommended

Hello community! :generic:

 


This problem is already a year, then I don't know how to fix it :Surprise: I was trying to fix this in the internet but nothing worked. Now the last option is posting this subject to the community. Can you please help me esp. the experts? I would be very glad if you help with, thanks. :OpenSmile:

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sorry if I haven't replied for a very long time, but I manage to solve it by repairing it in the repair shop. Thanks for your reply.

 

Oh yeah btw my model is HP ENVY dv6-7215tx Notebook PC.

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2 REPLIES 2
HP Recommended

Hi Charles1234. Which model of computer/laptop do you have?

Notebook: http://support.hp.com/us-en/document/c00033108

Desktop: http://support.hp.com/us-en/document/bph07555

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

Sorry if I haven't replied for a very long time, but I manage to solve it by repairing it in the repair shop. Thanks for your reply.

 

Oh yeah btw my model is HP ENVY dv6-7215tx Notebook PC.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.