PROBLEM WITH THE USE OF HEADPHONES

[faidra99]

When connecting the headphones ,sound comes from both headphones and speakers.I've noticed that this problem occured after windows' update.  Once ,that the problem was solved when i reinstalled the Realtel driver,but since the problem persisted .

[Barachiel]

@faidra99

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the computer.

I will be delighted to assist you here.

Check the 'Disable front panel jack detection' option: 

1. Double-click on the Realtek HD Audio manager system tray icon 

2. Click on small folder icon  

3. Check that the 'Disable front panel jack detection' tick box is unticked. 

4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer. 

5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel. 

6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box. 

If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers 

Keep me posted. 🙂