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HP Recommended
HP NOTEBOOK -14s-dq0009nl
Microsoft Windows 10 (64-bit)

Dopo un po da accensione computer compare X rossa su icona audio. Dal momento che questa compare si stacca anche la connessione internet, e posso ripristinare audio e wi fi solo riavviando il computer (anche questo spesso richiede che io spegna forzatamente il PC in quanto anche cliccando riavvia PC non si riavvia (come se venisse meno la funzione al momento del clic x riavviare).

Ho provato a disinstallare i vari audio realtek (cassa, microfono, altoparlanti) per poi reinstallare un software realtek dalla pagina HP (Avevo visto questa procedura sul web per un caso simile), ma non ha funzionato.

Cosa posso fare? Sono costretto a riavviare il PC ogni mezz'ora

3 REPLIES 3
HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
HP Recommended

After a while after turning on the computer, a red X appears on the audio icon. Since this comparison also disconnects the internet connection, and I can restore audio and wi fi only by restarting the computer (this also often requires that I forcefully shut down the PC as even clicking restart PC does not restart (as if the function were not at the time of click x restart).

 

I tried to uninstall the various audio realtek (speaker, microphone, speakers) and then reinstall a realtek software from the HP page (I had seen this procedure on the web for a similar case), but it didn't work. What can I do? I am forced to restart the PC every half hou

HP Recommended

After a while after turning on the computer, a red X appears on the audio icon. Since this comparison also disconnects the internet connection, and I can restore audio and wi fi only by restarting the computer (this also often requires that I forcefully shut down the PC as even clicking restart PC does not restart (as if the function were not at the time of click x restart).

 

I tried to uninstall the various audio realtek (speaker, microphone, speakers) and then reinstall a realtek software from the HP page (I had seen this procedure on the web for a similar case), but it didn't work. What can I do? I am forced to restart the PC every half hou

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