Pavilion CW15 Sound issues...

[SteveN787]

Hi all, 

currently having issues with my sound, anytime i play music or sit on a conference call or watch a video the sound starts loud then drops to really quiet, goes loud again then drops, rather annoying as you can imagine, i have reset and updated the drivers above picture is the laptop spec it also has the B&O speakers...not sure if that makes a massive difference or not, any advice would be so helpful without having to do the AMD clean up tool as do not want to strip away any drivers i do not need too.

[praveenbv]

@SteveN787, Welcome to the HP Support Community! We understand the issue with Audio on your notebook.

I have a few steps you could perform to resolve the issue: 

Remove the audio drivers & Reinstall the original drivers 

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS). 

Increase volume on playback device settings after setting your speaker as the default device. 

For more steps, follow a similar post on the HP forums: click here 

• Perform a hard reset 

• Reset BIOS to defaults 

• Run the Audio test from the HP PC Hardware Diagnostics (UEFI) 

• Update the BIOS 

• Reset your computer 

• Perform an HP System Recovery 

Hope this helps! Keep me posted. 

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