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spudseven Honor Student
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Pavillion G6 internal microphone and USB's stopped working

Pavillion G6
Microsoft Windows 10 (64-bit)

A few days ago my internal microphone stopped working and though I hadn't used them for a while so can't be sure it was at the same time so did the USB's.....

 

An external mic still works and the system seems to want to make it the default mic

 

I have tried most of the methods decribed on here to get them back - unistall and reinstall drivers etc.

(no yellow exclamation marks)

 

This happened when I was on Windows 7 and thought when I upgraded to Windows 10 a couple of days ago it would solve it but it didn't.

Product name: HP Pavilion g6 Notebook PC

Product number: A8J56EA#ABU

Windows 10 Home 64-bit 

 

Device Manager screenshot below ......thanks and fingers crossed.

 

image.png

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Pavillion G6 internal microphone and USB's stopped working

Hi @spudseven,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the mic with Windows 10. I will be glad to help you.

 

Please look at Hp documents for Resolving Microphone Problems (Windows 10, 8).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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spudseven Honor Student
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Pavillion G6 internal microphone and USB's stopped working

Thanks but none of that worked - unfortunately.....

 

Just low level white noise on the voice recorder when tried.....

 

Any other ideas?

 

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Pavillion G6 internal microphone and USB's stopped working

Hi @spudseven,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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spudseven Honor Student
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Pavillion G6 internal microphone and USB's stopped working

Out of warranty and also helpline closed in Ireland now.....

 

Thanks

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spudseven Honor Student
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Pavillion G6 internal microphone and USB's stopped working

No other ideas out there......thanks,

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