04-24-2017 01:28 AM
since i have updated my Pc win 10 to latest creators update the audio driver that was pre installed (Dolby) in my pc is probably lost. The system sound has become pathetic (too low). It could be due to non availability of latest audio drivers supporting win10 OS. Can you please provide me the link to latest sound driver for dolby advanced audio ?
04-25-2017 06:41 AM
Hey there! @kumarsumit90, Welcome to HP forums.
I understand you need Dolby audio drivers for your PC.
Don't worry I will try to help you out.
Did you make any software or hardware changes on your PC?
Please provide the product number of your PC to assist you better.
As you mentioned you have audio issues after updating the creator's update on your PC.
Please uninstall the audio drivers from device manager and reinstall the audio driver from recovery manager and check if it helps.
To uninstall the audio drivers try the steps mentioned below.
Go to windows desktop
Hold Windows key + Letter R key.
Run dialog box would open type devmgmt.msc
Device manager window will open.
Right click the audio driver and click uninstall.
Restart your PC and install the drivers from recovery manager.
Refer this article to know how to install the drivers from recovery manager.
Let me know if this helps!
Have a pleasant day ahead! :)
I am an HP Employee
04-26-2017 04:53 AM
Thanks for replying,
Product no. is C0P17PA#ACJ
further, i have no more access to HP reocvery manager. However, i just installed IDT HD sound driver. It has somehow worked in my case. But, alas, the dolby effect is missing ....
Could you please send me link regarding that it would be really very helpful.
04-26-2017 02:09 PM
@kumarsumit90, It's great to hear from you again.
I appreciate your efforts for trying out the steps.
The first thing to do is to check if your computer has some hints of corrupted Dolby program leftover or not. So click on Action Center and then click All Settings.
Click System > Notifications & actions and then click on Select which icons appear on the taskbar.
Scroll through the list and look for some process that has comments Dolby Home Theater (ON).
If you still have issues after trying out the steps.
Please perform a complete system recovery on your PC using the discs and check if it helps.
If you don't have a set of recovery discs. Please contact HP support and order a set of recovery discs.
Link to contact HP.
Have a wonderful day ahead!
Take Care! :)
I am an HP Employee