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Poor Audio Quality, Crackling Speakers or Headsets

Envy 14, K2S71AV
Microsoft Windows 10 (64-bit)

The audio quality of our built-in Beats Audio speakers is very good. Quality of audio played through BlueTooth is fine. However, the quality of the audio played through any device connected via the audio jack is terrible. The sound comes through as though the speakers or headset have blown cones when they sound absolutely fine connected to other devices (mobile phone, tablet, other computer, etc.).

 

We have ensure that our Realtek drivers are updated and have seen many other complaints about this with no definitive means of correcting it. Has anyone learned of a way to fix this audio problem or should we simply plan to never play audio through this laptop to any speakers or headphones connected via wire?

 

Thank you in advance for any advice you can offer.

 

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Poor Audio Quality, Crackling Speakers or Headsets

Hi!, Joyful-Life:

 

Welcome, to HP Forum !. :generic:

 

See ... http://support.hp.com/us-en/document/c04973149

 

 

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Poor Audio Quality, Crackling Speakers or Headsets

Hello Make,

 

Thank you for the welcome. 🙂

 

We'd already tried the corrective actions suggested at that link. We do get sound from speakers, both built-in and externally attached. The sound through the internal speakers is fine. The sound through external speakers or headphones is crackling, as though the speakers were blown.

 

We're looking for a solution to what appears to be an audio jack problem, not a sound driver issue.

 

Kind regards.

 

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Poor Audio Quality, Crackling Speakers or Headsets

Hi!, @Joyful-Life:

 

Try with other external speaker or headphone. If nothing happen and your notebook have available warranty, call to HP Center of Support and Assistance of HP, more near your home, from ... http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Poor Audio Quality, Crackling Speakers or Headsets

We have indeed tried with more than one set of external audio components (multiple speakers and headphones). We'll check our warranty dates to see if we are still covered. Thanks for your help.

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