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Honor Student
Posts: 3
Member Since: ‎07-20-2015
Message 1 of 4 (585 Views)
Accepted Solution

Poor audio quality

Product Name: Spectre 13 3017tu
Operating System: Microsoft Windows 10 (32-bit)

I have the Beats by Dre audio software/hardware on my laptop and it sounded great but all of a sudden, some months ago, the audio became very poor. It's quite tinny and very quiet. I feel like it may have occurred after a system/OS update but can;t say for sure. I constantly connect it to a bluetooth speake ror use headphones but it's becoming a pain.

 

I should've dealt with it right away but didn't. any ideas?

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Accepted Solution

Re: Poor audio quality

Hi @Pete Spectre,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the audio became poor. Please go to the device manager, and uninstall the audio driver. Download the most recent one from http://support.hp.com/gb-en/drivers/selfservice/HP-Spectre-13-3000-Ultrabook/5401166/model/7132239. Reinstall the audio driver and restart the laptop.

 

Let me know if it helps to restore the audio.

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.
 

Regards,

 

 

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Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 4 (558 Views)

Re: Poor audio quality

Hi @Pete Spectre,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the audio became poor. Please go to the device manager, and uninstall the audio driver. Download the most recent one from http://support.hp.com/gb-en/drivers/selfservice/HP-Spectre-13-3000-Ultrabook/5401166/model/7132239. Reinstall the audio driver and restart the laptop.

 

Let me know if it helps to restore the audio.

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎07-20-2015
Message 3 of 4 (446 Views)

Re: Poor audio quality

[ Edited ]

Hi this worked last time however I've had to reset my entire computer again and I tried the link but it now provides no results (no drivers for my model -

HP Spectre 13-3017tu Ultrabook). Please let me know what to do this time round. Thanks

 

Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 4 of 4 (407 Views)

Re: Poor audio quality

Hi @PeteSpectre,

 

IDT High-Definition (HD) Audio Driver

sp65010.exe

 

Release details

Released: Jan 17, 2014

Version 6.10.6493.0

 

http://support.hp.com/gb-en/drivers/selfservice/hp-spectre-13-3000-ultrabook/5401166/model/7132239#Z...

 

Can you download the driver now?

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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