10-22-2014 05:37 PM - last edited on 03-08-2017 05:33 PM by OscarFuentes
Hi @henry8181 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and having issues with the sound on Windows 8.1. The Microsoft Sound Troubleshooter will go through some settings and will fix it automatically.
The first thing to try is this HP support document No Sound from Speakers. It has a number of good troubleshooting steps including using the built-in Windows troubleshooter.
Another solution is to uninstall the driver manually then force Windows to reinstall it.
Follow the steps below to do that.
Open Device Manager and open Sound, video and game controller section.
Right click on your audio driver and select Uninstall.
Restart the computer. Windows will then force in the driver on startup.
I would be happy to assist if needed as there are many models of HP I would need the model number. How Do I Find My Model Number or Product Number?
Please let me know.
I work on behalf of HP
04-09-2016 06:54 AM
I got this similar problem with my Laptop but I found the solution.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click <Playback Devices>.
3. Click <Speakers>.
4. Click <Properties>.
5. Click the <Advanced> tab.
6. Unchek <Enable audio enhancements>.
7. Click <Apply> then <OK>.
You may want also to do the same on your other Playback devices like Communications Headphones.
Hope this can help.