henry8181 Honor Student
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Poor sound quality on Beats laptop

I can't get any bass on my audio and my Beats control panel isn't working.  I'm running Windows 8.1.  Is it a driver issue?

HP Support Agent
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Poor sound quality on Beats laptop

Hi @henry8181 ,


Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and having issues with the sound on Windows 8.1. The Microsoft Sound Troubleshooter will go through some settings and will fix it automatically.


The first thing to try is this HP support document No Sound from Speakers. It has a number of good troubleshooting steps including using the built-in Windows troubleshooter.

Another solution is to uninstall the driver manually then force Windows to reinstall it.


Follow the steps below to do that.


Open Device Manager and open Sound, video and game controller section.
Right click on your audio driver and select Uninstall.
Restart the computer. Windows will then force in the driver on startup.


I would be happy to assist if needed as there are many models of HP I would need the model number. How Do I Find My Model Number or Product Number?

Please let me know.



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Denzjim Tutor
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Poor sound quality on Beats laptop

I got this similar problem with my Laptop but I found the solution.


1. Right click the Speaker icon in the bottom right corner by your time.
2. Click <Playback Devices>.
3. Click <Speakers>.
4. Click <Properties>.
5. Click the <Advanced> tab.
6. Unchek <Enable audio enhancements>.
7. Click <Apply> then <OK>.


You may want also to do the same on your other Playback devices like Communications Headphones.


Hope this can help.

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