08-20-2014 03:38 AM
I have an HP 2000-2D19WM that I bought five days ago. It is running on windows 8 and has all the drivers updated. The problem experienced is that it produces very poor quality of sound whether I use speakers or headphones. I tried to tweak by using the enhancement options but to no avail. The sound may be louder but the quality below par. Please I need help.
08-21-2014 08:44 AM - last edited on 03-07-2017 06:38 PM by OscarFuentes
Welcome to the HP Forums, I hope you enjoy your experience!
I see that your notebook computer is producing a poor quality sound, and I would be happy to help you!
To improve the quality of sound on your computer, I recommend following this document on No Sound from Speakers (Windows 8). This should help with the playback on your system.
In addition, you can also follow @SuperMario1's thread on Troubleshooting Guide: Audio does not Work after a Certain Period of Time. This guide should help with your notebook's audio output in regards to a recent Windows Update.
For more assistance, I will need to know:
- If your computer has completed all of its important Windows Updates.
If you have updated your HP drivers using the HP Support Assistant.
The format of music files you are playing, and the program you are playing them on.
- If this is an on-going, or recent issue.
- If using headphones produces the same poor quality.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
I work on behalf of HP
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08-25-2014 05:54 AM
Thank you very much sir for your assistance in helping me solving the problem. I have tried going through all the stages but to no avail. Finally am taking the laptop back because it’s warrant is still active. Thank you all the same for your time and dedication.
04-09-2016 06:50 AM
I got this similar problem with my Laptop but I found the solution.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click <Playback Devices>.
3. Click <Speakers>.
4. Click <Properties>.
5. Click the <Advanced> tab.
6. Unchek <Enable audio enhancements>.
7. Click <Apply> then <OK>.
You may want also to do the same on your other Playback devices like Communications Headphones.
Hope this can help.