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‎11-16-2020 10:11 AM

HP Recommended
Product: HP Envy x360 15
Operating System: Microsoft Windows 10 (64-bit)

There is a quiet popping/crackling sound coming from the built in speakers on my new HP Envy x360 (15inch). It is intermittent and random. I've updated all of the audio related drivers, and even sent it back to HP to get the issue fixed last month but the popping sound came back after a few weeks. I think the issue is hardware related as it does not happen through headphones or external speakers. 

 

3 people had the same question
2 REPLIES 2

‎11-16-2020 12:26 PM

HP Recommended

@Huongtra 

 

What is your HP Envy x360 15  ? HP produces hundreds of different HP Envy x360 15  models/products in 2020.

 

Please use the following way to find out the model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎11-18-2020 07:42 AM

HP Recommended

It's an HP ENVY x360 Laptop - 15m-ee0023dx, Product Number: 9TY28UA#ABA.

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