• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-16-2020 10:11 AM

HP Recommended
Product: HP Envy x360 15
Operating System: Microsoft Windows 10 (64-bit)

There is a quiet popping/crackling sound coming from the built in speakers on my new HP Envy x360 (15inch). It is intermittent and random. I've updated all of the audio related drivers, and even sent it back to HP to get the issue fixed last month but the popping sound came back after a few weeks. I think the issue is hardware related as it does not happen through headphones or external speakers. 

 

3 people had the same question
2 REPLIES 2

‎11-16-2020 12:26 PM

HP Recommended

@Huongtra 

 

What is your HP Envy x360 15  ? HP produces hundreds of different HP Envy x360 15  models/products in 2020.

 

Please use the following way to find out the model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-18-2020 07:42 AM

HP Recommended

It's an HP ENVY x360 Laptop - 15m-ee0023dx, Product Number: 9TY28UA#ABA.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.